1. Cancellation Policy

You can cancel your subscription at any time by contacting our support team at support@getaligned.work.
 

a. How to Cancel

• Email us at support@getaligned.work with your account details and cancellation request.

• Once your request is processed, you will receive confirmation via email.
   

b. Access After Cancellation

• After cancellation, you will continue to have access to your subscription benefits until the end of your current billing cycle.

• No further charges will be applied after the billing cycle ends.
   

2. Refund Policy

We do not provide refunds for subscription fees that have already been charged, except in the following circumstances:

• Technical Issues: If you were unable to access the platform due to technical errors caused by us and these issues were unresolved for an extended period.

• Duplicate Charges: If you were mistakenly charged twice for the same subscription period.
   

a. Refund Requests

To request a refund, please email us at support@getaligned.work with the following details:

• Account information (email associated with your account).

• Reason for the refund request.

• Proof of the issue (if applicable).

b. Refund Processing

• Approved refunds will be processed within 7–14 business days.

• Refunds will be credited back to the original payment method used during the purchase.

c. Non-Refundable Cases

• Partial use of the subscription period.

• Dissatisfaction with features or services unless explicitly covered by our refund terms above.
   

3. Subscription Modifications

If you wish to modify your subscription plan (e.g., upgrade or downgrade), please contact our support team. Changes will take effect at the start of your next billing cycle.
 

4. Contact Us

For questions or assistance regarding cancellations or refunds, please reach out to:

Open Coding Pvt Ltd
Email: support@getaligned.work